Instant Buy is now AISellor Support Chat

Instant Buy is now AISellor Support Chat. You will see the new name in Shopify and on the Shopify App Store, alongside a shared inbox for customer conversations. If you already use Instant Buy for Sticky Add to Cart, that feature remains available.

This is an update to the existing app. You do not need to uninstall and reinstall it for the name change, and the rename does not automatically upgrade your subscription.

What is new in AISellor Support Chat?

The app now brings storefront chat and customer support into one place. A shopper can start a conversation through your store's chat widget, and your team can respond from Support Inbox inside Shopify.

• Live chat and a shared inbox: keep customer conversations together instead of switching between separate chat windows.
• Keyword-based FAQ replies: configure answers and matching keywords for common questions such as delivery or returns.
• Human takeover: take over when a shopper needs help from a person, and return the conversation to the bot when appropriate.
• Private notes and conversation status: keep internal context for your team and close conversations when the issue is resolved.
• Customer tags and labels: organize customer profiles so follow-up is easier to manage.

The FAQ bot replies from the answers you configure when a customer's message matches a keyword. Messages without a match can be handed over to your support team. It does not generate AI answers, automatically translate conversations or learn your store's policies on its own.

Sticky Add to Cart stays available

Sticky Add to Cart remains part of the same app. You can continue using its existing settings while deciding whether to enable customer chat.

Chat and Sticky Add to Cart have separate theme app embeds and configuration. Enabling the chat widget does not require replacing your sticky cart setup. Check each embed in Shopify's Theme Editor when changing your storefront configuration.

How to start using Support Inbox

1. Open the existing app from Shopify admin. Look for AISellor Support Chat, the new name for Instant Buy.
2. Go to Support Inbox, then Bot & widget. Set the widget title, greeting, waiting message and color. Enable the chat widget and save the configuration.
3. Use Open Theme Editor to open your active theme's App embeds. Enable Customer Support Chat and save the theme.
4. If you want automatic FAQ replies, add the questions, keywords and answers that reflect your actual store policies, enable the FAQ bot and save.
5. Visit your storefront as a shopper and open the chat widget. Test a matching FAQ question, then a question that needs an agent.
6. Return to Support Inbox, take over the conversation and send a reply. Add a private note or customer label if needed, then close the conversation when finished.

Keep FAQ answers current and test them whenever your delivery or returns policy changes. Private notes are for your support team; use a customer reply when you want the shopper to receive the message.

Free and Premium support teams

Free includes one support agent. Premium includes five support agents, including the owner. Premium remains $9 per month with a seven-day free trial. The name change does not automatically switch your plan; review the current plan details in the app before choosing an upgrade.

Language support

The Shopify App Store listing is now available in 20 languages. Support Inbox and the app navigation also offer multiple language choices, while some other app pages may fall back to English. These interface and listing translations do not mean chat messages are automatically translated.

Where does AISellor AI Assistant fit?

AISellor Support Chat focuses on shopper conversations and customer support. AISellor AI Assistant is a separate app for merchant workflows such as investigating store data and reviewing suggested actions. Each app is installed and billed separately; using one does not automatically install or subscribe you to the other.

Explore the update

Explore the current features and pricing through the links below. Existing users can open the app directly from Shopify admin.

AISellor Support Chat product page

AISellor Support Chat on the Shopify App Store

Need help setting up the widget or finding your existing Sticky Add to Cart controls? Use the app's support channel or contact Eggflow support. We can help you work through the setup.